Terms and Conditions
Effective Date: February 18, 2025
By using the services provided by Baktulyfe, you agree to the following Terms and Conditions. Please read them carefully.
1. Services Provided
Baktulyfe provides professional cleaning services for sneakers and everyday shoes. We do not offer cleaning services for dress shoes, high heels, or other types of footwear not specifically mentioned.
2. Service Agreement
By submitting your shoes for cleaning, you agree to the following:
- You authorize Baktulyfe to clean and/or repair your footwear based on the selected service (basic or premium cleaning).
- You confirm that the shoes are your personal property and that you have the right to have them cleaned or repaired.
- You understand that Baktulyfe is not responsible for any pre-existing damage to your shoes or any damage caused by improper care before cleaning.
3. Turnaround Time
- The typical turnaround time for cleaning services is 5 days from the date of receipt.
- While we aim to meet the expected timeframe, delays may occur due to unforeseen circumstances, such as high demand or specialized treatments. We will notify you if any delays affect your order.
4. Pickup and Delivery
- Baktulyfe offers pickup and delivery services in select areas. Pickup and delivery charges may apply based on location and service level.
- You are responsible for ensuring that the delivery address is accurate and accessible for the delivery or pickup.
- Baktulyfe is not liable for delays, lost, or damaged items during the transit process when using third-party delivery services.
5. Pricing and Payment
- All prices for services are listed on our website or provided at the time of service request.
- Full payment is due upon completion of services unless otherwise agreed. We accept various payment methods including credit cards, debit cards, and other online payment platforms.
- Prices may change from time to time, and any updates will be reflected on our website.
6. Liability
- Baktulyfe is not liable for any pre-existing damage to your footwear or for damage caused by improper care, use, or treatment of your footwear prior to or after the cleaning process.
- While we take great care in cleaning your shoes, we cannot guarantee the removal of all stains or damage, especially on delicate or heavily damaged footwear.
- Baktulyfe is not responsible for any loss, theft, or damage of shoes during pickup or delivery, except where applicable by law.
7. Cancellation and Refunds
- If you wish to cancel a service, you must notify Baktulyfe within 24 hours of submitting your shoes for cleaning. Cancellations after this period may not be eligible for a full refund.
- Refunds are not issued for services already completed, but we will work with you to resolve any issues with the quality of the service provided.
8. Privacy and Data Protection
- Baktulyfe respects your privacy. Any personal information collected, such as names, addresses, and payment details, is used solely for the purpose of providing our services and will not be shared with third parties without your consent, unless required by law.
- We use secure encryption methods to protect your data during transactions.
- <p> SMS Terms and Conditions </p><p> Baktulyfe: A campaign that covers multiple use cases such as Customer Care and Marketing to engage with our customers. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel. Carriers are not liable for any delays or undelivered messages. </p>
9. Amendments to Terms and Conditions
Baktulyfe reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our services, you accept the revised terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Baktulyfe operates. Any disputes will be resolved in the appropriate courts located in that jurisdiction.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: thomas@baktulyfe.com
Return and Refund Policy
Effective Date: February 18, 2025
At Baktulyfe, we pride ourselves on delivering high-quality cleaning services. However, if we make an error in cleaning or damage your shoes during the process, we want to make it right. Please review our return and refund policy below.
1. Refund Policy
- If we are responsible for damaging your shoes during the cleaning process, we will provide a 100% market value refund based on the current price of the shoes.
- To qualify for a refund, you must report any issues within 7 days of receiving your shoes back. After this period, refunds are no longer available.
- In the case of damage, we may request proof of purchase or an evaluation of the shoe’s market value to determine the refund amount.
2. Return Policy
- Due to the nature of our cleaning services, shoes cannot be returned once the cleaning process has been completed. We only accept returns in the case of damage caused by Baktulyfe’s actions.
- If we fail to meet the agreed-upon cleaning standards, we will work with you to resolve the issue, which may include re-cleaning the shoes or providing compensation based on the market value.
3. Process for Refunds
- To initiate a refund, please contact our customer support team at [info@baktulyfe.com].
- You will need to provide details about the issue and submit photos of the damage, if applicable.
- Refunds will be processed within 7-10 business days after the claim is validated.
4. Exclusions
- This policy applies only if the damage is a result of our cleaning process. It does not cover any pre-existing damage, wear and tear, or issues that were not caused by Baktulyfe.
- We do not offer refunds for stains or marks that are not removable through standard cleaning processes. We will notify you beforehand if we believe a stain is unlikely to be removed.
At Baktulyfe, customer satisfaction is important to us, and we aim to resolve any issues promptly and fairly. If you have any questions about our refund or return process, please contact us directly.
BAKTULYFE Sneaker Care
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